Question 1

How long will it take to receive my order?

Accepted Answer

Orders are generally dispatched within 1-2 business days. Delivery time after dispatch depends on your location and the courier service, so we cannot promise a fixed delivery date. You can check your order status using the link in your order confirmation email or by signing in to your account. For help, contact admin@naviforce.in or WhatsApp +91 99555 11152 with your order number.

Question 2

How to track my order?

Accepted Answer

Use the order status link in your order confirmation email, or sign in to your account to view your orders. If you need help, email admin@naviforce.in with your order number.See details.

Question 3

Do you ship internationally?

Accepted Answer

No. We currently ship only within India, and international orders are not available at this time. Shipping is free on all orders delivered within India.

Question 4

Do you offer free shipping?

Accepted Answer

Yes. Shipping is free on all orders delivered to addresses within India. We currently do not ship internationally.

Question 5

What is your return policy?

Accepted Answer

Change-of-mind returns may be requested within 3 days of delivery. The watch must be unused and unworn, with its original box, tags, accessories, and applicable protective films and seals intact.For approved change-of-mind returns, you pay the return shipping cost. For approved damaged, defective, missing, or incorrect items, NAVIFORCE will reimburse reasonable, documented return-shipping costs using the agreed shipping method. Please do not send an item back until your request is approved and return instructions are provided.No restocking fee is stated in the policy.Read the Returns & Refunds Policy.

Question 6

Can I exchange an item?

Accepted Answer

Exchanges are not automatic. You can request a return within 3 days of delivery (the watch must be unused and unworn, with its original box, tags and accessories). For approved returns, where suitable and in stock, we may offer an exchange for another model. Contact admin@naviforce.in or WhatsApp +91 99555 11152 with your order number, and please do not send anything back until we confirm your request.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at admin@naviforce.in. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

You can pay online at checkout through our secure payment gateway (UPI, cards, net banking or wallets), or choose Cash on Delivery where it is available for your order. COD requires a partial advance payment at checkout, and the remaining amount is paid at delivery as per the COD checkout instructions. The exact options and advance amount are shown at checkout.

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